We will manage our Agencies in a manner that:
- Treats all consumers with dignity and respect regardless of their income level
- Provides a level of service that meets with established standards of professional practice and conduct
- Regards the well-being of the person served as our primary professional obligation
- Protects the client’s right to privacy and confidentiality
- Maintains appropriate licensing and is in good standing with regulatory bodies
- Provides clients with statements of account as requested
- Respects that monies deposited by clients, less agreed to fees and disbursements, remains the property of the client until the funds are actually disbursed to the respective creditors – unless otherwise advised
- Encourages and educates individuals in budgeting, good financial management and in the proper use of credit
- Ensures that all financial assessments are fair and unbiased
- Avoids any areas where there is a conflict of interest or may appear to be a conflict of interest
- Limits services to financial matters and refers non-financial issues to appropriate professional
- Continues to support the improvement of government legislation, government regulations, general knowledge, skills and expertise in debt/credit management and related areas