Ethics

We will manage our Agencies in a manner that:

• Treats all consumers with dignity and respect regardless of their income level
• Provides a level of service that meets with established standards of professional practice and conduct
• Regards the well-being of the person served as our primary professional obligation
• Protects the client’s right to privacy and confidentiality
• Maintains appropriate licensing and is in good standing with regulatory bodies
• Provides clients with statements of account as requested
• Respects that monies deposited by clients, less agreed to fees and disbursements, remains the property of the client until the funds are actually disbursed to the respective creditors – unless otherwise advised
• Encourages and educates individuals in budgeting, good financial management and in the proper use of credit
• Ensures that all financial assessments are fair and unbiased
• Avoids any areas where there is a conflict of interest or may appear to be a conflict of interest
• Limits services to financial matters and refers non-financial issues to appropriate professional
• Continues to support the improvement of government legislation, government regulations, general knowledge, skills and expertise in debt/credit management and related areas