Ethics

Ethics

We will manage our Agencies in a manner that:

  • Treats all consumers with dignity and respect regardless of their income level
  • Provides a level of service that meets with established standards of professional practice and conduct
  • Regards the well-being of the person served as our primary professional obligation
  • Protects the client’s right to privacy and confidentiality
  • Maintains appropriate licensing and is in good standing with regulatory bodies
  • Provides clients with statements of account as requested
  • Respects that monies deposited by clients, less agreed to fees and disbursements, remains the property of the client until the funds are actually disbursed to the respective creditors – unless otherwise advised
  • Encourages and educates individuals in budgeting, good financial management and in the proper use of credit
  • Ensures that all financial assessments are fair and unbiased
  • Avoids any areas where there is a conflict of interest or may appear to be a conflict of interest
  • Limits services to financial matters and refers non-financial issues to appropriate professional
  • Continues to support the improvement of government legislation, government regulations, general knowledge, skills and expertise in debt/credit management and related areas